HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please contact Studio@MarloLaz.com right away.
WHAT SHIPPING SERVICE DO YOU USE?
We offer UPS 2 Day Shipping on all Domestic orders for $25 or overnight shipping for a $50 flat fee. Orders cannot be delivered to PO Boxes or APO/FPO addresses. For international shipping we use DHL.
HOW MUCH DOES SHIPPING COST IN THE U.S.?
We offer 2 Day Shipping for $25 and Next Day Delivery is $50 and orders placed before 3:00PM PST Monday through Friday will be delivered on the following business day if in stock. Saturday delivery is also available at an additional cost.
HOW MUCH DOES SHIPPING COST OUTSIDE THE U.S.?
All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of checkout for your convenience. No additional fees will be due upon delivery. For high value orders over $75,000 shipping internationally, please email Studio@MarloLaz.com to arrange purchase and delivery. All other orders will be shipped fully insured via DHL. If you have any questions, please visit our Shipping & Returns page, email us at Studio@MarloLaz.com, or call us: +1 646-678-3404.
WILL MY ITEMS BE SAFE IN TRANSIT AND DELIVERY?
We insure all packages against theft and accidental damage while in transit. All orders require signature upon delivery. Once the package is delivered and signed for, we are no longer liable. Each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. We encourage you to inspect each package immediately upon receipt. Should you receive an item you believe to be damaged, please contact Studio@MarloLaz.com.
HOW FAST IS YOUR SHIPPING?
Orders shipping within the US are typically processed within 48 hours of receipt. Please allow an extra 1 – 2 days of processing time for international orders. We will contact you via email if there are any issues with your order. Orders shipping within the US that are placed Monday – Friday before 3 PM PST will be processed that day and ship within one business day if in stock. Orders placed on Friday after 3 PM PST or over the weekend will be processed on the following Monday. Once your order is shipped, you will receive your package in 2 days with our standard shipping option. If you need your order sooner, please select an expedited shipping option. We do not ship on the weekend or on company-observed US holidays (please see our Shipping and Returns page for a complete list.)
DO YOU OFFER OVERNIGHT SHIPPING?
We offer overnight shipping for orders within the U.S. You can select Overnight Air for $50 at checkout.
DO YOU SHIP TO P.O. BOXES?
We are unable to ship to P.O. boxes. If you entered a P.O. box as your delivery address, we will contact you for an alternative address. Please note any changes to your shipping address may delay delivery.
CAN I HAVE MY PURCHASE GIFT-WRAPPED?
All marlolaz.com purchases arrive in our exclusive signature packaging. For any special requests contact Studio@MarloLaz.com, and we will do our best to accommodate you.
MY PACKAGE IS LOST!
If your package has been lost in transit, please reach out to Studio@MarloLaz.com, right away. After an order has been delivered to the correct shipping address and signed for, we cannot be held responsible for lost or stolen packages.